About the Job
WHY JOIN PILLAR?
Our Purpose: Pillar will forever change how data is collected and presented to one of the oldest and largest industries in existence. We don’t have a job, we have a mission: bring better risk management and decision making to construction so we can build infrastructure that is desperately needed to support the generations of tomorrow.
Our Team: We’re small but rapidly growing team, and thrive on working with results-oriented team members in a fun and get-things-done environment. We promote creative freedom, and encourage everyone on the team to embrace what they’re really good at.
Our Culture: We value fast professional/personal growth, a good laugh, celebrating the wins and a positive, self-motivated attitude. Oh, and we’re a tech startup, which means we don’t have a dress code, you work in a fun and flexible environment and employees get free healthcare.
Improve customer experience, drive adoption and customer satisfaction, cultivate Pillar advocates to refer new business
Willingness to actively travel to client sites to perform installation of technologies and onboarding of project teams
Develop strong working relationships with key customer stakeholders
Serve as an internal advocate for customer product enhancements based on customer feedback and suggest improvement on current process
Engage with sales, product management, development and marketing to ensure customer satisfaction
Develop internal programs to manage customer pilots, renewals and expansion within the customer’s organization
Travel extensively and establish working face to face relationships at customer jobsites.
Serve as the first point of contact for customers and manage customer needs and expectations.
Experience in developing and making formal presentations to client and management
Strong problem solving and collaboration skills
2+ years of experience as a superintendent, project manager, quality manager, safety manager, architect, or other relevant construction/customer success role
Enthusiastic, creative, and self motivated
Strong empathy for customers AND passion for revenue and growth
Analytical and process-oriented mindset with attention to detail
Excellent communication and presentation skills
Previous customer support and/or implementation services experience including onboarding, training, and client relationships preferred