Construction Specialist

About the Job

Company

Pillar Technologies

Location

New York, NY

WHY JOIN PILLAR?
Our Purpose: Pillar will forever change how data is collected and presented to one of the oldest and largest industries in existence. We don’t have a job, we have a mission: bring better risk management and decision making to construction so we can build infrastructure that is desperately needed to support the generations of tomorrow.

Our Team: We’re small but rapidly growing team, and thrive on working with results-oriented team members in a fun and get-things-done environment. We promote creative freedom, and encourage everyone on the team to embrace what they’re really good at.

Our Culture: We value fast professional/personal growth, a good laugh, celebrating the wins and a positive, self-motivated attitude. Oh, and we’re a tech startup, which means we don’t have a dress code, you work in a fun and flexible environment and employees get free healthcare.

Responsibilities:

  • Improve customer experience, drive adoption and customer satisfaction, cultivate Pillar advocates to refer new business
  • Willingness to actively travel to client sites to perform installation of technologies and onboarding of project teams
  • Develop strong working relationships with key customer stakeholders
  • Serve as an internal advocate for customer product enhancements based on customer feedback and suggest improvement on current process
  • Engage with sales, product management, development and marketing to ensure customer satisfaction
  • Develop internal programs to manage customer pilots, renewals and expansion within the customer’s organization
  • Travel extensively and establish working face to face relationships at customer jobsites.
  • Serve as the first point of contact for customers and manage customer needs and expectations.
  • Experience in developing and making formal presentations to client and management
  • Strong problem solving and collaboration skills
  • Qualifications:

  • 2+ years of experience as a superintendent, project manager, quality manager, safety manager, architect, or other relevant construction/customer success role
  • Enthusiastic, creative, and self motivated
  • Strong empathy for customers AND passion for revenue and growth
  • Analytical and process-oriented mindset with attention to detail
  • Excellent communication and presentation skills
  • Previous customer support and/or implementation services experience including onboarding, training, and client relationships preferred
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