As mobile devices begin to replace notepads on more job sites worldwide, connecting service technicians with their customers becomes not only possible but imperative to a successful relationship. The systems and equipment entering our homes and buildings are only getting more complex and as such we must be particular about who we choose to service them.
In partnership with XOi, we have created a research brief titled “Field Services in an Increasingly Impatient World” to help you understand the current landscape of the service industry and the information required to make an informed decision when choosing who to trust with your systems and equipment.
In this report, we will explore:
- The Top 3 problems that plague service providers and subcontractor productivity and what to do about them.
- How service companies can leverage technology to deal with a shortage of skilled workers, reduce costly 2nd and 3rd on-site visits, and ultimately meet the demands and expectations of their customers.
- The emerging technology players and leaders within the field service industry who are revolutionizing the way service technicians communicate with their customers.